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Best for quick questions, pickup arrangements and time-sensitive enquiries.
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Questions before you reserve, need help choosing an experience or require something outside the standard tour options? Contact the local team and they will help you identify the best next step.
We normally reply within 24 hours.
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How Can We Help?
Use this form for tour questions, custom requests or existing reservation support. To reserve a standard tour, choose Shared Tour or Strictly Private directly on the tour page.
Need Help With an Existing Reservation?
Email us with your full name, reservation reference, tour name, scheduled date and the change, cancellation or assistance required. Applicable booking, cancellation and refund terms will apply.
Requests beyond a standard booking
Specialist Enquiries
Custom Tours
Ask about adapting an experience to specialist interests, accessibility needs or a particular itinerary.
Contact UsShared or Strictly Private
Most tours offer both booking styles. Choose your preferred option directly on the tour page.
Browse ToursGroups and Schools
Private groups larger than six, schools, educational visits and organised programmes.
Contact UsResearch, Media and Photography
Specialist photography, research, film, journalism, conservation projects and longer private wildlife itineraries.
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Frequently Asked Questions
Should I use this form to reserve a standard tour?
No. Standard reservations should be submitted from the relevant tour page, where you can choose Shared Tour or Strictly Private.
Can I choose a shared or private tour?
Yes. Most tours offer Shared Tour and Strictly Private options, subject to availability for your selected date.
How quickly will I receive a reply?
We normally respond by email, WhatsApp or telephone within 24 hours.
Can I request a customised experience?
Yes. Contact the team to discuss specialist interests, accessibility needs, larger groups or a custom itinerary.
How should groups larger than six contact you?
Select "Private group larger than six" and include the number of guests, preferred dates and type of experience.
Can I change or cancel a reservation through this page?
Changes and cancellations are currently handled by email. Include your reservation reference and scheduled tour date.
Can cruise passengers contact you before reserving?
Yes. Include the ship name, docking time, all-aboard time and number of guests.
Ready to Explore Saint Lucia?
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