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Best for quick questions, pickup arrangements and time-sensitive enquiries.
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Contact Us
Questions before you reserve, need help choosing an experience or require something outside the standard tour options? Contact the local team and they will help you identify the best next step.
We normally reply within 24 hours.
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Tell us what you need
How Can We Help?
Standard reservations are private tours for your booking party. Use this form for questions, custom requests, existing reservation support or to ask by email whether a shared-tour place may be available.
Need Help With an Existing Reservation?
Email us with your full name, reservation reference, tour name, scheduled date and the change, cancellation or assistance required. Applicable booking, cancellation and refund terms will apply.
Requests beyond a standard booking
Specialist Enquiries
Private and Custom Tours
Standard tours are private to your party and may be customised through discussion with the guide.
Contact UsShared Tour Requests
Ask to join other guests with similar dates and interests. Shared places depend on availability and are never automatic.
Request by FormGroups and Schools
Private groups larger than six, schools, educational visits and organised programmes.
Contact UsResearch, Media and Photography
Specialist photography, research, film, journalism, conservation projects and longer private wildlife itineraries.
Contact UsUseful answers
Frequently Asked Questions
Should I use this form to reserve a standard tour?
No. Standard private-tour reservation requests should be submitted from the relevant Solidres tour page.
Are the tours private?
Yes. Standard Solidres reservations are private bookings for the guest's party.
Can I request to join a shared tour?
Yes. The request must be submitted through email communication or the Contact Us form. It depends on matching dates, interests, availability and group suitability.
Does submitting a shared-tour request confirm a place?
No. It is only a request. The business must first identify a suitable opportunity and confirm it by email.
How quickly will I receive a reply?
We normally respond by email, WhatsApp or telephone within 24 hours.
Can I request a customised experience?
Yes. Tours are private by default and may be adjusted after discussion with the guide.
How should groups larger than six contact you?
Select "Private group larger than six" and include the number of guests, preferred dates and type of experience.
Can I change or cancel a reservation through this page?
Changes and cancellations are currently handled by email. Include your reservation reference and scheduled tour date.
Can cruise passengers contact you before reserving?
Yes. Include the ship name, docking time, all-aboard time and number of guests.
Ready to Explore Saint Lucia?
Browse private wildlife experiences or speak directly with a local guide.