Privacy Policy
At St. Lucia Birding & Wildlife Ambassadors (?we?, ?us? or ?our?), accessible through stluciawildlife.com, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, retain and safeguard information when you visit our website, use our reservation system or communicate with our team.
1. Who is responsible for your information
The data controller for information described in this policy is:
St. Lucia Birding & Wildlife Ambassadors
Castries, Saint Lucia
Email:
Phone/WhatsApp: +1 (758) 518-8678
2. Information we collect
A. Information you provide
When you make a booking, send an inquiry, subscribe to updates or communicate with us, we may collect:
- full name;
- email address;
- telephone or WhatsApp number;
- physical address or country of residence;
- preferred tour date and tour selection;
- number and ages of participants;
- hotel, cruise ship or pickup information;
- messages, questions and special requests;
- medical, mobility, fitness or accessibility information that you choose to disclose so that we can assess suitability or make reasonable arrangements; and
- booking records, confirmations and correspondence.
B. Payment information
Financial transactions are processed through approved third-party payment or point-of-sale providers.
We do not intend to store raw payment-card numbers on our website servers. Payment and billing information submitted directly to a payment provider is handled under that provider?s own privacy and security terms.
C. Technical and usage information
When you use our website, our hosting provider, security tools and any analytics tools we enable may automatically record information such as:
- IP address;
- browser and device type;
- operating system;
- approximate region;
- referring page;
- pages viewed;
- time and date of access;
- navigation and interaction data; and
- security or error logs.
3. How and why we use information
We may process personal data:
- to check availability and create, administer or modify a booking;
- to collect and reconcile payments;
- to issue confirmations and itinerary information;
- to coordinate guides, pickup points, cruise-port timing and special arrangements;
- to respond to inquiries and service requests;
- to consider medical, mobility or accessibility information disclosed for guest safety;
- to maintain business, tax, accounting and transaction records;
- to prevent fraud, misuse or security incidents;
- to improve the website, reservation process and guest experience;
- to request feedback after a tour; and
- to comply with legal obligations or respond to lawful public-authority requests.
Depending on the circumstances, processing may be necessary to perform a booking contract, comply with a legal obligation, protect our legitimate business and security interests, protect a person?s vital interests, or act on consent where consent is required.
4. Sharing your information
We do not sell or rent personal identification information.
We may share only the information reasonably required with:
Tour guides and operational staff
Relevant information such as the guest name, participant number, contact details, pickup location, timing and safety-related information may be provided to the assigned guide or staff member.
Service providers
We may use providers that support website hosting, Solidres reservation software, email, backups, security, payment processing, point-of-sale services and analytics. These providers may process information only for the relevant service and are expected to protect it appropriately.
Authorities and legal requirements
We may disclose information where required by law, court order or a valid request from a competent authority, or where reasonably necessary to protect rights, safety, property or the integrity of our services.
Business changes
If the business is reorganised, transferred or sold, relevant information may be transferred as part of that transaction, subject to applicable confidentiality and data-protection requirements.
5. International processing
Some service providers may store or process information outside Saint Lucia. Where this occurs, we will take reasonable steps appropriate to the service and applicable law to ensure that personal data remains protected.
6. Cookies and similar technologies
Our website may use:
Essential cookies
These support security, language, session management and the Solidres booking process, including remembering selected dates or participant details while a guest moves through checkout.
Analytics cookies
Where analytics are enabled, they help us understand how visitors use the website and how pages or booking steps can be improved.
Browser settings can be used to block or delete cookies. Blocking essential cookies may prevent parts of the booking system from functioning correctly. Where required, we will seek consent before placing non-essential cookies.
7. Data security
We use reasonable technical and organisational measures intended to protect personal data against accidental loss, unauthorised access, misuse, alteration or disclosure. Website transmissions are protected using HTTPS/TLS encryption where supported.
No Internet transmission or storage system can be guaranteed completely secure. Guests should avoid sending sensitive payment information through unconfirmed email, messaging or payment channels.
8. Data retention
We retain personal data only for as long as reasonably necessary for the purpose for which it was collected, including:
- administering the booking and providing the tour;
- handling inquiries, complaints or disputes;
- maintaining tax, accounting and business records;
- meeting legal or regulatory requirements; and
- protecting legitimate business and security interests.
Different categories of records may be retained for different periods. When information is no longer required, we will delete, anonymise or securely dispose of it where reasonably practicable.
9. Your rights
Depending on the law that applies to you, you may have rights to:
- request access to personal data we hold about you;
- request correction of inaccurate or incomplete information;
- request deletion of information, subject to legal and record-retention exceptions;
- object to or request restriction of certain processing;
- withdraw consent where processing is based on consent; and
- make a complaint to an appropriate data-protection or regulatory authority.
To make a request, contact us using the details in section 14. We may need to verify identity before responding.
10. Children
Bookings should be made by an adult. We do not knowingly invite children to submit personal information directly through the booking system. Information about a child participant should be supplied by a parent, guardian or responsible adult and limited to what is reasonably necessary for the booking and the child?s safety.
11. WhatsApp and external communication services
When a guest contacts us through WhatsApp or another third-party communication platform, that service provider may process account, device and message-related information under its own terms and privacy policy.
12. Third-party links
Our website may link to third-party websites, such as TripAdvisor, conservation organisations or external information resources. This Privacy Policy applies only to our own website and services. Guests should review the privacy information of an external site before providing personal data.
13. Changes to this policy
We may update this Privacy Policy. The revised version will be posted on this page. Material changes may also be brought to the attention of guests through an appropriate website or booking notice.
14. Contact us
Questions, concerns or requests relating to personal data may be directed to:
St. Lucia Birding & Wildlife Ambassadors
Castries, Saint Lucia
Email:
Phone/WhatsApp: +1 (758) 518-8678